Thursday, March 19, 2020

Orange Alert! NIB activates business continuity plan to protect most vulnerable from COVID-19

#Nassau, The Bahamas – March 19 – 2020 —- The National Insurance Board (NIB) has activated its Business Continuity Plan (BCP) to address potential business disruptions, which may come as a result of COVID-19. NIB has been in contact with the National Coordinating Committee to ensure that the necessary actions are consistent with the national response.

NIB’s BCP is at the Orange Alert stage which concentrates on streamlining processes to protect the most vulnerable customers, such as the elderly, and to limit risks to staff. These changes will ensure that critical services continue to be provided, while ensuring the safety and health of our staff and customers. These measures are in addition to actions already taken to promote staff awareness and education of COVID-19 and upgrades to hygiene and cleaning regimes.

Suspension of Face-to-Face Verification Face-to-face pension verifications will be suspended until further notice. NIB will not prioritize suspension of benefits due to non-verification. For convenience, the verification form (B.75b) is available on NIB’s website, Beneficiaries who are able to may submit their completed forms electronically at email or, if possible, make use of drop boxes available at NIB offices.

NIB will also be using other modalities to confirm continuing eligibility as required by Regulation 13(2) of the National Insurance (Benefit and Assistance) Regulations. Additionally, the verification hotline, 502-1556, is available to answer questions.  Read more >>