Friday, January 17, 2020

BPL chairman admits ‘terrible’ customer service quality

Bahamas Power and Light Headquarters

By Natario McKenzie

Company to build ‘state of the art’ customer service centre.

NASSAU, BAHAMAS- Bahamas Power & Light’s chairman Dr Donovan Moxey yesterday admitted candidly the company’s customer service quality is ‘terrible’.

Moxey was addressing the Bahamas Business Outlook conference at the Baha Mar resort.

He said: “We know some of our customers are frustrated with us. We know that some of our customers don’t like us…we want an opportunity to show better.”  Read more >>